We’re passionate about your success, and we’ll go above and beyond to support your business around-the-clock. We take proactive steps to minimize issues, and help resolve them quickly should the need arise.
Whether bug/issue needs quick fixing or software needs updating, we make sure you have the tools your business requires to function at its best.
We promise expertise, responsiveness, transparency, ownership, and resourcefulness. Our intention to meet your needs and to provide what your business needs to evolve and grow.
Our staff will engage within twenty-four (24) hours of receiving the request during business hours; 10:00 AM - 6:00 PM Cairo Time (GMT+2) (Sunday-Thursday), until an acceptable resolution is achieved.
Our staff will engage within twelve (12) hours (Sunday-Thursday) or within twenty-four (24) hours (Friday and Saturday) of receiving the request during business hours; 10:00 AM - 6:00 PM Cairo Time (GMT+2) (Sunday-Thursday), until an acceptable resolution is achieved.
* Priority will be given to Showstopper requests over regular requests.
We are always running the most up-to-date Wordpress version. This ensures that your CMS’ latest bug fixes and security patches are installed on your site.
Security is the number one reason why website maintenance is important. Hackers around the globe are always searching for a vulnerability and preventing security breaches before they happen is essential.
Backing up your files is important because the last thing you want to have happen is to lose all of your website’s information. If this were to happen (due to a natural disaster or malware attack, for example) you would need to re-build your entire website from square one – and that would cost significant time and money. We are backing up more frequently to secure your data.
If your website’s interface is old and outdated, it may not display properly on new versions of web browsers and mobile devices. But, when we perform regularly scheduled maintenance, you can be sure that the most current version has been installed and is working properly.
Search engines will reduce your rankings if your site is infrequently updated and they may even remove your website from its search results if they suspect it has been infected with malware. Part of our routine website maintenance is making sure that content is correct and up-to-date.
People want to be able to find answers to their questions as fast as possible — studies show that people really care about the speed of a page. Although speed has been used in ranking for some time, that signal was focused on desktop searches. Google announced that starting in July 2018, page speed will be a ranking factor for mobile searches.
We protect your system files from malicious malware and attacks; we prevent your website from being hacked, and we always keen to secure your private data. If your website got down (due to a natural disaster or malware attack, for example), we would use the last backup to recover your website.
We want your business to succeed and to prosper; we will provide you with excellent direction, strategy and mentoring at every stage of your business growth. We schedule meetings so you can use our expert team to test your digital strategy and optimize your processes.
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Yes, you can. You pay us your maintenance fees either quarterly or yearly in advance, at any time, if you want to stop our maintenance and support services, you let us, and we give you a full access to maintain your website yourself.
The web is a very wild environment, and sometimes glitches happen after launch. We take care of all issues during our maintenance and technical support agreement.
We charge a flat monthly fee for corporate websites maintenance and technical support service. Check the service level agreement SLA on https://www.mitchdesigns.com/technical-support/
Unfortunately No. We only maintain WordPress websites.
Please take a look at our maintenance and technical support page at https://www.mitchdesigns.com/technical-support/
Our maintenance & support agreement is in place starting the launch event for one year.