Website Maintenance & Technical Support

Keep your business safe, and secure your website with the experts

Assistance

We’re passionate about your success, and we’ll go above and beyond to support your business around-the-clock. We take proactive steps to minimize issues, and help resolve them quickly should the need arise. 
Whether bug/issue needs quick fixing or software needs updating, we make sure you have the tools your business requires to function at its best.
We promise expertise, responsiveness, transparency, ownership, and resourcefulness. Our intention to meet your needs and to provide what your business needs to evolve and grow.

Regular Request
Regular Request

Our staff will engage within twenty-four (24) hours of receiving the request during business hours; 10:00 AM - 6:00 PM Cairo Time (GMT+2) (Sunday-Thursday), until an acceptable resolution is achieved.

Showstopper Request
Showstopper Request

Our staff will engage within twelve (12) hours (Sunday-Thursday) or within twenty-four (24) hours (Friday and Saturday) of receiving the request during business hours; 10:00 AM - 6:00 PM Cairo Time (GMT+2) (Sunday-Thursday), until an acceptable resolution is achieved.

* Priority will be given to Showstopper requests over regular requests.

Maintenance

Websites need routine maintenance to ensure that all of the components (links, inquiry or contact forms, images, payment mechanisms, shopping carts…) are working safely and efficiently. Creating a visually appealing, user-friendly, platform-responsive website is a significant first step for letting the world know your business exists, but regular upkeep is essential if you want your business’ visibility to grow and prosper.
Maintenance will keep your website running at peak performance, minimize or remove any security vulnerabilities, and ensure that your visitors find all the information they need. When you invest funds for maintenance you greatly reduce the risk of having to pay out even larger sums to fix serious problems that could have been prevented.
CMS & Plugins Updates
CMS & Plugins Updates

We are always running the most up-to-date Wordpress version. This ensures that your CMS’ latest bug fixes and security patches are installed on your site.

Security & Server Updates
Security & Server Updates

Security is the number one reason why website maintenance is important.  Hackers around the globe are always searching for a vulnerability and preventing security breaches before they happen is essential.

Database Backups
Database Backups

Backing up your files is important because the last thing you want to have happen is to lose all of your website’s information. If this were to happen (due to a natural disaster or malware attack, for example) you would need to re-build your entire website from square one – and that would cost significant time and money. We are backing up more frequently to secure your data.

Interface Enhancements
Interface Enhancements

If your website’s interface is old and outdated, it may not display properly on new versions of web browsers and mobile devices. But, when we perform regularly scheduled maintenance, you can be sure that the most current version has been installed and is working properly.

Monitoring Google <br/>Search Console
Monitoring Google
Search Console

Search engines will reduce your rankings if your site is infrequently updated and they may even remove your website from its search results if they suspect it has been infected with malware. Part of our routine website maintenance is making sure that content is correct and up-to-date.

Monitoring Google Speed
Monitoring Google Speed

People want to be able to find answers to their questions as fast as possible — studies show that people really care about the speed of a page. Although speed has been used in ranking for some time, that signal was focused on desktop searches. Google announced that starting in July 2018, page speed will be a ranking factor for mobile searches.

Website Recovery

Website Recovery

We protect your system files from malicious malware and attacks; we prevent your website from being hacked, and we always keen to secure your private data.  If your website got down (due to a natural disaster or malware attack, for example), we would use the last backup to recover your website.

Digital Consulting

Digital Consulting

We want your business to succeed and to prosper; we will provide you with excellent direction, strategy and mentoring at every stage of your business growth. We schedule meetings so you can use our expert team to test your digital strategy and optimize your processes. 

Meet our support team Smart & Experienced

As a business owner, you need to trust individuals whom you can count on to advise you, teach you and assist you--and to catch you before you fall.

Not only our reliable support team at MitchDesigns mean the difference between success and failure for your fledgling company, but it can also ensure your personal sanity. Our advisors and specialists at your side can save you years of hard work--and missteps.

Do you need maintenance for a Wordpress website? 

If you have a Wordpress website and no one is in charge to take care about the backend, contact us today, and we will evaluate your CMS, and help you grow your online business.  

Pricing Plans

Scalable & flexible subscription models to fit any type of business

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Corporate Sites

Starts from120 USD/mo Starts from2,200 EGP/mo

Fix & solve reported issues
CMS Regular maintenance
Interface enhancements
Sever updates
Database backups
Monitoring Google Search Console
Monitoring Google Speed
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eCommerce

Starts from200 USD/mo Starts from3,600 EGP/mo

Every thing in corporate, plus:
WooCommerce updates 
Improve checkout process
Server Management
Store Management +
Customers Service +

Available tires:

  • 0-10K Sessions per month – 3,600 EGP200 USD
  • 10K-20K Sessions per month – 6,000 EGP340 USD
  • 20K-40K Sessions per month – 9,000 EGP500 USD
  • 40K-80K Sessions per month – 12,000 EGP660 USD
  • 80K+ Session /mo – Check our Premium Plan
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Premium

Starts fromLet’s Talk Starts fromLet’s Talk

Every thing in eCommerce, plus:
Store Management ++
Customers Service ++
User Experience Monitoring ++
Digital Marketing Strategy ++